Globalization & Cross-Cultural Communication
According to (Zomorodian et al., 2017), When resolving conflict, one must follow the following techniques: one should gather the involved parties and give each party a chance to speak. Having a group meeting enhances getting a resolution that satisfies all parties. One should also listen to both parties then talk. This is to help one understand the nature of the conflict to be able to solve the conflict. When resolving competition, one should not favor any party to develop a fair and reasonable solution.
Most importantly, one should not postpone conflict resolution since it can affect employees’ performance if delayed. Moreover, one should encourage and motivate both parties. This helps both parties think of working as a team. In this case, kassevelli enacts some different conflict techniques. First of all, he gathers both parties in the videoconference room and gives each party chance to speak. Most important, Kassevelli does not willingly tell, but he first listens to both parties to understand the nature of the conflict. Also, Kassevelli does not favor any party, which helps him come to a fair conclusion.
As narrated by(Mehrabian, 2017) Maintaining eye contact in communication can be seen as being confident but can also be seen as rude or challenging. Maintaining eye contact while one is talking may feel uncomfortable for those who are not being spotlighted. For Chaturvedi, not maintaining eye contact is due to shyness and lack of confidence.
As stated by (LeBlanc& Nosik, 2017), a meeting to be effective must be productive .the meeting should always have a goal such as a brainstorm, deciding the next step, or agreeing on a timeline. So important an influential conference should be well organized such that it should have a beginning, middle and an end with different goals to achieve. Also, for a meeting to be effective should be relevant and engaging. And for meetings to be effective, they should be collaborative. Kassevelli meeting is effective because it is productive for them and decides on the next step to take. Then the discussion is well organized because first Simms and Chaturvedi argue, and later kassevelli takes over till the end of the meeting. The meeting is also relevant and engaging for all the persons who are involved in the conference. And also, the meeting is collaborative between all parties.
References
LeBlanc, L. A., & Nosik, M. R. (2019). Planning and leading effective meetings. Behavior analysis in practice, 12(3), 696-708.
Mehrabian, A. (2017). Nonverbal communication. Routledge.
Zomorodian, M., Lai, S. H., Homayounfar, M., Ibrahim, S., & Pender, G. (2017). Development and application of coupled system dynamics and game theory: A dynamic water conflict resolution method. PloS one, 12(12), e0188489.
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