Decision-making is a vital element in the daily operation of an organization. Decision-making influences the company’s processes, and top management, such as heads of departments, managers, and directors, are responsible for making organizational decisions. The company received a compliance, safety, and accountability (CSA) score of 81 instead of 77 last month. The upper management requested a review of the CSA score; thus, maintaining the CSA score is important to any organization. One can maintain the company CSA score by understanding how to improve and manage CSA scores, truck managers, and drivers. Educating the companies drivers on compliance, safety, and accountability will help numerous drivers know what to do on the road to stay safe. Therefore, this assignment identifies drivers’ performance incentives that might benefit the company’s fleet and boost the CSA score.
The United States government launched the CSA score scale in December 2010 to influence safer driving (1). The score range between 0 and 100. The company score ranks its driver’s compliance, safety, and accountability while on the road. The company score considers all drivers’ violations in the last two years. Therefore, the lower the score, the better. The company should embrace a record-keeping system that updates a driver’s profile with all the violations they encountered in the CSA score categories including, unsafe driving behaviors such as reckless driving, speeding, and texting while driving. The other factors that need to appear in the filling system include hours-of-service compliance which needs drivers to stay alert and able to respond quickly; a crash indicator that identifies the crash patterns of an individual driver; vehicle maintenance which requires the driver to ensure that the vehicle they are using is properly maintained and road worthwhile on the road; Drivers fitness including medical certificates, annual drivers review, state driving records, and commercial driving licenses; hazardous material compliance that command following regulation when dealing with dangerous materials. Lastly, the filling systems should address alcohol misuse and illegal a prescribed medicine.
The CSA score helps the business and drivers in different ways. A higher CSA score gives a company the confidence to hire an employee. The score also insurance company calculate insurance premiums for a company. This means that the company should be vigilant and subject drivers with high CSA scores to regular compliance checks in their trips. Therefore, a lower CSA score is better for the company because a lower CSA score indicates fewer violations, better company reputation, and safer driving skills. The company should adopt the FMCSA’s safety measurement system (2) that allows it to know specific drivers’ CSA scores and monitor them while the drivers are on the move. FMCSA and Safer Web provide a free database containing CSA data on company vehicles with DOT numbers. Using a different metric, the company can view its truck’s movements for the last two years.
Additionally, reducing the CSA score takes a while, but regular inspections of the company trucks and their drivers reduce violations while on the road. Regular inspections are the first step to lowering the CSA scores. However, the company can include other incentives such as using reliable ELD. Some inferior ELD permanently loses drivers’ data when the drivers go into a dead zone region with no cellular connections. The driver violates their hours of service when they have inaccurate logs. Therefore, the company should employ electronic logging devices that tell the company their truck’s locations, the driver’s speed and approximates the arrival time of delivery. Thus, ELD that inaccurately reports inconsistent drivers movement in the corresponding portal creates a loophole in the companies’ services, resulting in a higher CSA score.
Secondly, the company should hire responsible drivers. Hiring drivers and keeping them in the company is difficult. Therefore, using the FMCSA CSA score and drivers experience can help the company identify and locate violation-free and good drivers who come at higher prices. Although the company cannot afford to pay the experience drivers, they should find rookie drivers, but the company will need to give them plenty of training and support to ensure that their drivers remit lower CSA scores. The company should embrace finding the best drivers based on the proceeding processes because large companies prefer training new drivers and assume the risk that comes with newbie mistakes. Therefore, the company should improve its odds of hiring candidates by conducting background checks on potential drivers before putting them behind the wheel. A driver’s CSA score indicates that the driver is the proclivity for violations.
The company should stay updated on the changing regulation because ignoring the law is not an excuse when individuals face a criminal charge, including trucking regulations. Trucking regulations change every year, and failing to update the company tracking systems may increase the driver’s CSA score even when the drivers do not violate the regulations. The company must stay updated with important regulations to maintain its CSA score. Thus, every driver must stay alert and understand the current regulations and their responsibility for trucking the company fleet to ensure that drivers are knowledgeable about contemporary changes. A driver’s reputation in the company reflects ton the companies image.
Lastly, the company should use the free FMCSA resources to educate the drivers because every driver should know violation severity weight and Driver fact sheet. The two tools are handy for any driver. Thus, the company should print them out and distribute among their drivers and keep them updated yearly. The FMCSA library maintains records for drivers and employers, such as the No texting rule and vehicle registration steps.
Thus, the company needs to meet its customer’s regulations to stay in the competition. The company should introduce and maintain a culture where the drivers say yes to safe driving. The safe driving culture introduces the right incentives, ensure proper discipline when drivers violate traffic laws, and add a bonus structure that entices drivers to lower individual CSA score. Therefore, using technology to monitor the CSA is important, but the significant change will only occur when it revises its company policies, especially by consulting with FMCSA resources.
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